We at Snow City try to ship all orders complete within one day of receipt. Due to the volume of orders we process, sometimes it may take 2 or 3 days. You will be notified via e-mail or telephone of any “out of stock” situations.
Shipping fees are automatically calculated when you place an item in the shopping cart. You do not have to complete the transaction. There are no service or handling fees (except as noted).
Snow City ships via UPS and the US Postal Service daily. Tracking numbers are normally provided by UPS and the US Postal Service upon receipt.
Customers outside the U.S. will be responsible for any customs fees or duty charges. International shipments are with the US Postal Service unless advised otherwise. Snow City has no control over shipments once packages are placed with a carrier. Snow City does not provide insurance on packages placed with the US Postal Service. If you would like insurance (additional charge) on your item, please advise when placing the order (comments section). Packages sent via UPS have $100.00 of insurance coverage from UPS. If additional coverage is desired, please advise (comments section). Any claims for damage is between the customer and the carrier. We make every effort to safely and securely package your purchases. Snow City is not responsible for damage to items during shipping.
Items may be returned to Snow City for a refund of the purchase price or item replacement. The item(s) must be returned in the same condition as it was sent out: in a saleable condition with all tags and/or instructions, i.e. unused, clean, no pet hair, smoke, etc. Items returned after 30 days from customer receipt date are subject to a 20% restocking fee at our discretion. Except in the case of our error, return shipping charges are the responsibility of the customer paper writing service. Including the invoice or a brief note explaining what you want will allow for quicker resolution. An e-mail alert or telephone call will also be appreciated.
If there is a problem with your order, let us know. We provide real customer service and are not happy until you are.